In order to make purchases in the Site, you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you may be required to provide billing and payment details. When you submit the billing and payment details, you represent, warrant and undertake that they are valid and correct and that you are the person referred to in the information provided.
In order to make purchases in the Site, you must meet our conditions of eligibility:
- Be aged 18 years of age or over
- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Chow Sang Sang for payment.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
All orders that you place in the Site will be subject to acceptance in accordance with these Terms and Conditions.
Bird's Milk reserves the right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, any of the following:
- The product you ordered is out of stock, or is withdrawn;
- Our inability to obtain authorisation for your payment
- The identification of an error within the product information, including price or promotion
- You do not meet the eligibility criteria set out in Clause 2 above
When you place an order in the Site we shall email you an acknowledgement detailing the product you have ordered. This email is not an order acceptance from Bird's Milk, and does not create any contract between you and us. You may cancel the order placed by you before the issuance of an Acceptance Email (defined below), except for engraved orders which cancellation may only be made before the ordered item is engraved and shall be subject to the consent of Bird's Milk.
All orders are subject to stock availability and confirmation of the order price. No contract of sale and purchase of goods exists between you and Bird's Milk until we have received and accepted your order and we send you an email (""Acceptance Email"") to confirm that the goods you ordered have been dispatched or (if you have selected the in-store collection service) that your order is ready for collection. Once we send you an Acceptance Email, there is a binding legal contract between you and us. The contract shall be deemed to be entered into in Hong Kong.
If there is any problem with your order, our Customer Service team will try to contact you as soon as possible.